The manual templates can no longer be downloaded for free. If you’d like a copy of the templates, you can purchase Duncan Kent’s book, Writing Revisable Manuals: Print & Online, for $150 from Carswell Thomson Professional Publishing. You can order the book and template diskettes by phone, fax, or email:
Order # 9563467-181
Telephone: 1-800-387-5164
In Toronto: (416) 609-3800
Fax: (416) 298-5082
Email: orders@carswell.com
